Some businesses don’t feel like they have the time or resources to train employees. Often the employees are thrown into the work situation without expectations.

Creating a plan, meeting with employees, and also explaining expectations can make a huge difference.

Zingerman’s uses four questions when creating a training plan:

1. What is expected of the trainee
   and by when? Document
   expectations, set priorities,
   establish time frames, and get buyin from staff.
2. How will the information be
   made available? Some options
   are classroom instruction, on-shift
   training, and self study.
3. How will we know the
   expectations are (or are not)
   being met? Provide performance
   tests, written tests, role-playing,
   and observation and feedback.
4. What are the rewards/
   consequences for meeting/not
   meeting the expectations? You
   can move on, do it again, provide
   close supervision, offer raises or
   promotion, or other post-orientation benefits.

Training is challenging, but important. Find more resources for creating a
training plan at zingtrain.com/library.

This article was published in the Venango Area Chamber of Commerce’s July 2020 VenangoWorks! Newsletter.