We all know great customer service is important in retail and food service, but what many don’t realize is that it is essential in any type of business or organization.

Although you may not consider yourself part of the service industry, how you treat your employees, co-workers, partners, members, donors, vendors and really anyone who walks through your door, is just as important as how you treat the people you call “customers.”

Three steps for great service include:

• Figure out what the customer wants: Ask questions, listen, and pay attention to their tone of voice and body language.
• Get it for them: Get it for them accurately, politely, and enthusiastically.
• Go the extra mile: Do something extra that they don’t expect or ask for, like giving a sample, providing extra information, following up on something, or sending a hand-written thank you note.

This information is from ZingTrain. Learn more at: beherevenango.org/zingtrain-customer-service

This article was published in the Venango Chamber’s February 2020 VenangoWorks! Newsletter.