All posts tagged local business

Creating a Culture of Great Service

You know the feeling—you walk into a business and are immediately acknowledged with a greeting and a smile. You feel welcomed, but not pressured, and you sense that the people working care about what they do, and they care about you.

It’s hard not to want to support this business—with a purchase, a referral, or at least a return of hospitality.  What if every business in our community operated like this? It would be transforming!

Judy Grandelis, owner of Amazing Foods in Franklin, agrees.  Judy describes the first time she visited Zingerman’s Delicatessen in Ann Arbor, Michigan: “There was something magical about it. Their customer service was extraordinary, and that same quality was pervasive throughout the business.”

Anyone who has visited Amazing Foods would undoubtedly report that Judy’s business has a similar reputation.  The staff at Amazing Foods are quick to greet you, ushering you into an inviting dining space and serving you carefully and creatively prepared meals.  You will likely get a glimpse of Judy, working side-by-side with employees, always with a smile and demeanor that makes everyone feel like a friend.

So, why would Judy be so excited about ZingTrain, one of Zingerman’s community of businesses, coming to Venango County? As Judy tells it: “I am always looking to learn more about business and customer service, for my own personal growth and for my business.”  And she was among the first to reserve her seat for our November 6th workshop.

ZingTrain shares the “Zingerman’s experience” with forward-thinking organizations from around the world. Managing partner Maggie Bayless and her staff use their experience in training and organizational change to help clients understand and apply the real-life systems, tools, and techniques used at Zingerman’s, helping clients make meaningful, bottom-line-enhancing changes in their own organizations. ZingTrain shares Zingerman’s expertise in training, service, merchandising, specialty foods, open book finance and staff management with the public through seminars and customized workshops.

We invite you to join us on November 6, in a one-day workshop with ZingTrain focused on “Creating a Vision of Greatness” and “The Art of Giving Great Service.” See details below.

One-Day Workshop with ZingTrain

Wednesday, November 6  •  7:30AM – 4PM • Wanango Golf Club, Reno
Chamber Members $25, Non-members $35
Registration required. Limited to 50 attendees.

Register at:

This article was published in the Venango Chamber’s October 2019 VenangoWorks! Newsletter.

R.N. Goss Gas Products Celebrates 85 Years in Business

R.N. Goss Gas Products, located in Reno, marks its 85th year serving the area.  The company was established in 1934 with unassuming beginnings in Oil City.  Robert Norman Goss started the company during the Great Depression. By 1933, the height of the depression, unemployment had risen from 3% to 25% of the nation’s workforce.

The original site of Goss Gas was on Seventh Street in Oil City.  At the time, no propane or welding cylinders were filled on site.  Goss Gas moved to its current location along Route 8 in Reno in 1960. The company is an industrial gas and welding supplier with a retail store that distributes a wide range of welding and safety products and accessories.  Industrial gases are used for many applications including welding and fabrication, food processing, plastics manufacturing, and the healthcare industry.

In the late 1950’s, second generation N. Grant Goss joined his brother in business and together they operated Goss Gas until the early 1970’s.

Third generation joined the business in 1974 when just out of college, Dave Goss returned to Oil City to help in the family business.

“I didn’t really have a plan after college, but circumstances intervened,” Dave said.  He came home to assist in the business and never left.

Dave Goss eventually became the owner of the company, and last year the fourth generation joined the company with the addition of Goss’s daughter, Monika Goss, serving as the purchasing and inventory manager. 

Dave Goss says, “Distribution of compressed gases is a heavily geographically dependent operation and there has always been a local need for this type of supply business in our area.  Our size and our ability to really focus on our customers’ needs allow us to service the rural market more effectively than larger distributors.”

Goss Gas Products is part of a family of related businesses that includes RenovEx and Provanta, both of which focus on propane.  Between the three companies, over 100 local people are employed.

This article was published in the Venango Area Chamber of Commerce’s July 2019 VenangoWorks! Newsletter.

Peaces for You Opens New Spa Suite

Peaces for You Massage Therapy, owned by Kammi Stiller and located at 1047 Allegheny Avenue in Oil City, recently opened a newly remodeled spa suite. “We are so excited to be able to provide our clients with a relaxing environment for their massages,” Kammi said. They offer a variety of different massages including Swedish, Therapeutic, Deep Tissue, Reflexology, Shiatsu, Lomi-Lomi, Pregnancy Massages and Hot Stone Massages. The business also does a lot of myofascial work utilizing hands-on techniques as well as cupping and kinesiology taping.  Their licensed and experienced therapists can aid you into deciding which massage will be best suited for your needs. 

Peaces for You works closely with the other businesses in their building, including Eckert Chiropractic and Lynne Marshall’s Headline Hair. A massage can be set up prior to your chiropractic treatment to loosen muscles and relax you so that the adjustment will be easier. Also, they offer spa packages with Headline Hair where you could spend a day getting a facial, manicure, pedicure, and massage. Aroma Therapy consults are also available with Julia Allman of Honest Aromas. Essential oils are for sale at their building or at the online aroma therapy store at

“We want to offer our community quality services so that there is no need to go out of town to find them,” Kammi said. Their Licensed Therapists are Kammi Stiller, Ann Mathews, Meagan Hartle, and AuDean Horner. Gift Certificates are available at Headline Hair Reception for Mother’s Day, proms, and other special occasions, and bridal party massages are offered as well. Contact Peaces for You Massage Therapy at (814) 673-1761 with questions or to schedule your next appointment.

This article was published in the Venango Area Chamber of Commerce’s April 2019 VenangoWorks! Newsletter.

Ceremonial Ribbon Cuttings

In the past few months, the Chamber has had the opportunity to acknowledge three members as they held ceremonial ribbon cuttings.

We celebrated with Heath Oil as they opened their new Ocean Spray Car Wash in Oil City and attended the grand opening of the Classic Salon in Oil City and the opening of The Collins House, a new hospice home built and operated by the Venango VNA Foundation, located in Franklin.

We hope you will support these local businesses and we look forward to more ribbon cuttings in 2019! Let us know if your business or organization is interested in holding a ribbon cutting.

IMG-7383     Classic Salon         
This article was published in the Venango Area Chamber of Commerce’s January 2019 VenangoWorks! Newsletter.

Emlenton Company’s Flooring Installed in Supreme Court Building

AlleghenAllegheny Mountain 2y Mountain Hardwood Flooring, a fourth generation family-owned business located in Emlenton, recently had their flooring installed in the Supreme Court building in Washington, D.C.

Here is an excerpt from Hardwood Floors Magazine, detailing the selection process for the project:

Sprigg Lynn, the owner of Universal Floors in Washington D.C., has done work in the Supreme Court and the Capitol building for many years. Recently, Lynn was hired to install floors in a series of judges’ chambers in the Supreme Court. Thinking it would be cool to give others the opportunity to work in the Supreme Court, Lynn posted on social media that he was looking to build a team and was wondering who was interestAllegheny Mountain 1ed.

Within minutes, Lynn had several responses from wood flooring professionals throughout the country, excited and ready to help on this job. “It was unique to be able to assemble a dream team and get everyone together to have fun and work their talent,” shares Lynn. […] The wood used for the installation was rift and quartersawn white oak from Allegheny Mountain Hardwood Flooring. This material was chosen for its hardness and durability.

Allegheny Mountain was celebrated as the Venango Chamber’s 2017 Business of the Year and we are thrilled to see such great work from the southern region of our county. Visit their website at

Read the full article written by Megan Lhamon here:

This article was published in the Venango Area Chamber of Commerce’s January 2019 VenangoWorks! Newsletter.